olenation Casino & Sportsbook Data Care
This page describes what we collect when you use olenation and how we keep that data protected. We understand that your personal information — your email, payment details, account history, and behaviour on our platform — is sensitive, and we treat it with care.
We operate olenation in supported jurisdictions only, and we follow data-protection standards set by local regulators and international practice. This policy is not marketing material; it sets out what we actually collect, where your data lives, who can access it, and what rights you have over it.
What we collect and why
We collect data in three broad groups: account data, payment data, and behaviour data.
Account data: When you open an olenation account, we collect your full name, email address, date of birth, phone number, and home address. We use this to verify your identity (KYC), comply with anti-money-laundering rules, and keep your account secure. Your address also helps us confirm you're in a jurisdiction where olenation operates — for example, if you're based in Jakarta, Surabaya, or Bandung.
Payment data: When you fund your olenation account via DANA, e-wallet, mobile banking, or bank transfer (local payment, online payment, e-wallet, mobile banking), we record the transaction amount, payment method, and timestamp. We do not store your full payment credentials (card numbers, bank credentials) — those stay with your bank or payment provider. We use this data to track deposits, verify withdrawals, and detect fraud.
Behaviour data: We log which games you play (football markets on Liga 1 or Piala AFF, live-dealer blackjack and roulette tables, slot games like Aviator or Sweet Bonanza), when you log in, your IP address, and your device type. We use this to prevent account takeover, improve our app, and detect patterns that breach our terms (such as bonus abuse or match-fixing collusion).
Third parties and data locations
Our olenation platform relies on several third-party vendors. Payment processors (local payment, online payment, e-wallet, and your bank) receive transaction details to complete deposits and withdrawals. Live-dealer studios (where you play blackjack, roulette, and baccarat) record your session for dispute resolution; those records stay in Europe, where the studios sit. Email and SMS providers receive your contact details so we can send account alerts and customer support responses.
Our servers are hosted outside Indonesia. This means your account data and behaviour logs may physically sit in the United States or European Union. Local regulators permit this arrangement provided we encrypt data in transit and enforce access controls.
Your rights and how to exercise them
You have the right to request a copy of your data, ask us to delete it (subject to legal holds for anti-money-laundering), or object to its processing. To exercise any of these rights, contact our support team in your language. We commit to responding within 30 days.
- Request a data copy — email our data team; we'll provide your account, payment, and behaviour records in machine-readable format.
- Request deletion — we will delete behaviour logs after 3 years of account inactivity; earlier deletion may not be possible if law requires us to keep transaction records.
- Object to a use — tell us if you do not want us to use your behaviour data for fraud detection or game recommendations; we will accommodate where possible.
Cookies and tracking
Our olenation website and app use cookies to store your session ID, language preference, and whether you've logged in. We use analytics cookies to understand which pages users visit and how long they stay; this helps us fix slow pages or confusing flows. No third-party ad networks track you on olenation — we do not run targeted ads.
You can delete cookies from your browser at any time. If you do, you'll be logged out and will need to log back in.
Contact and updates
If you have questions about how olenation uses your data, or if you want to report a data breach, contact our support team. We respond to data queries within one business day during our published support hours. You can also write to our data protection officer at the address listed on olenation.net/contact.
We may update this policy if law changes or our services evolve. When we do, we'll notify you by email and update the "last modified" date at the foot of this page. Your continued use of olenation after an update means you accept the new terms.
olenation protects your data in transit and at rest
We encrypt all account and payment data using TLS 1.2 or higher. Access to our databases is restricted to authorised staff and protected by multi-factor authentication.